FAQs

Payments

What Payment Method Do You Accept ?

We accept various payment methods, including:

  • Cash on delivery
  • Credit/Debit cards
  • Bank transfers
  • Jazz Cash/Easy Paisa

Is My Payment Information Secure ?

Yes, we use industry-standard encryption to ensure that your payment information is secure and protected during transactions.

 

Order Related

How Can I Place An Order ?

Placing an order is easy! Simply browse our collection, select the bag you love, choose your preferred size and color, and click on the "Add to Cart" button. Follow the prompts to complete your purchase at checkout or you can WhatsApp your details and our agent will place your order and provide you the order number.

 

Shipping Related Info

Do You Offer International Shipping ?

Yes, we offer international shipping in addition to our services within Pakistan. For international orders, customers are required to make advance payment. If you have any questions, please contact our customer support team.

What Are The Shipping Charges ?

Shipping is free nationwide across Pakistan. International shipping rates depend on the destination and parcel size; please reach out to customer support for details.

 

Return and Exchange Info

What Is Your Return Policy ?

If you're not satisfied with your purchase, you can return or exchange it within 3 days of receiving it. Please ensure that the item is unused and in its original packaging.

What Should I Do If I Received A Damage Item ?

If you receive a damaged item, please contact our customer support team within 24 hours of delivery. Provide clear photos of the damage, and we'll arrange for a replacement or refund.

What Should I Do If An Item Missing From My Order ?

If any items are missing from your order, please inform us within 24 hours of receiving your package. We'll investigate the issue and send the missing item or provide a refund.

Can I Exchange My Item With Different Items ?

Yes you can but additional charges you have to pay.

 

Customer Support Info

How Can I Contact Customer Support ?

You can reach our customer support team through various channels:

What Are Your Business Hours ?

Our customer support team is available 24/7

Do You Offer Live Chat Support ?

Yes! You can access our live chat support 24/7 at +92 311 0240815

How Quickly Can I Expect A Response From Customer Support ?

We strive to respond to all inquiries as quickly as possible, typically within 24 hours. For urgent matters, please use our WhatsApp contact.

What Should Do If I Have A Complaint ?

If you have a complaint, please reach out to us via WhatsApp at +92 311 0240815 or email us at habibitaskeen408@gmail.com. We take all complaints seriously and will work to resolve any issues promptly.